BCPIAC works on systemic issues concerning provincial income assistance (welfare). We are currently focusing on issues impacting access to welfare.
In recent years, BC’s welfare ministry has radically altered its service delivery model in ways that have made it very difficult for the most marginalized people in the province to access basic services (i.e. closing ministry offices and reducing office hours, providing the majority of services over a centralized phone line, placing arbitrary limits on phone call length, requiring that the lengthy initial application be completed online).
The BC Poverty Reduction Coalition has released a video of first hand experience of what these changes mean for people.
Together, these changes create serious barriers for the most vulnerable people in the province to access essential funding for their basic needs. Individuals receiving income assistance have very little money. Many live in unstable housing and some are homeless. This means that many do not own a phone, and many that do own phones use “pay as you go” plans that run out quickly. Most income assistance recipients do not own a computer and many are not computer literate. For those that do have a computer, few can afford internet access. Our work in this area aims to highlight and challenge the incongruence between the ministry’s current service delivery model and the lives of the people that the system should be serving.
In addition to overall system design, we are also working on specific issues related to access to welfare, including the following:
Access to immediate assistance where there is an urgent need for food, shelter, or medical attention
Access to interpretation services
Simplifying the application for income assistance and disability assistance
BC OMBUDSPERSON COMPLAINT ABOUT WELFARE SERVICE DELIVERY
If you have had trouble accessing welfare services consider making a complaint to the Ombudsperson with our help. We have developed a simple 5 minute complaint form.
Why make a complaint?
Read background information on the issues and what a complaint to the BC Ombudsperson entails. Learn More
How to make a complaint
Please use Internet Explorer to open, fill and submit the form by clicking the following button Fill & Send Complaint
Download printable forms
The complaint forms are currently available in English, Spanish and Chinese. EnglishSpanishChinese
Need support filling out the form?
Get in touch with BCPIAC if you need help with the form or if there are technical problems downloading and sending the form. Contact Us
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