Advocating for yourself or someone else when dealing with utilities issues

If you have a problem or a complaint with BC Hydro, Fortis Gas or any regulated BC utility, you can contact BC Utilities Commission (BCUC) to file a complaint or inquire about your options. BCPIAC has compiled a factsheet for BC Hydro and FortisBC Gas ratepayers with a step-by-step guide to resolving any issues.  We have also developed a factsheet describing what the BCUC does.

For detailed information about dealing with utilities issues see the PDF fact sheets below.

bch_factsheet_webthumb-300x241 UTILITIES ISSUES
BC Hydro Factsheet
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BCUC Factsheet
fortis_gas_factsheet_webthumb UTILITIES ISSUES
Fortis Gas Factsheet