Welfare Ombudsperson Complaint

Open Letter Regarding Access Barriers to Applying for Income Assistance

To All Candidates in the 2017 BC Provincial Election: We are writing to you as a candidate in the provincial election on behalf of more than sixty undersigned organizations to collectively express our concerns regarding chronic and serious barriers British Columbians face when attempting to apply for income assistance. It is our hope that you will pursue this issue, as it affects British Columbians in all corners of the province. Continue Reading Open Letter Regarding Access Barriers to Applying for Income Assistance

Ombudsperson office denied request for systemic investigation into inaccessibility at BC’s welfare ministry

Ombudsperson, Kim Carter, denied the request of nine social service agencies from across the province for a systemic investigation into service reductions at the Ministry of Social Development and Social Innovation. Continue Reading Ombudsperson office denied request for systemic investigation into inaccessibility at BC’s welfare ministry

Income assistance program failing B.C.’s most vulnerable, advocates say

Mr. Shay, who is deaf, applied to the province’s Ministry of Social Development and Social Innovation for immediate income assistance. The urgency of his situation qualified him to receive – at minimum – a food voucher or shelter referral within one business day, according to the ministry’s policies. Continue Reading Income assistance program failing B.C.’s most vulnerable, advocates say

Welfare ministry fails to recognize access problems exist

We filed our complaint because the ministry has built a system that disregards the needs, abilities and resources of income assistance recipients. It makes no sense to require people who often lack reliable access to phones and the Internet to obtain services through a call centre and online. Yet this is exactly what the ministry has done and what it is planning to continue to do. Continue Reading Welfare ministry fails to recognize access problems exist